Plans & Offers
Avaamo’s Telco customers are using conversational AI to guide their subscribers through the bewildering choice of phone models (and EIPs), prepaid and postpaid plans, and add-on offers, while maximizing the value for their subscribers and driving higher ARPU and profit margins.
Whether it is activating plans, understanding data usage, doing top-ups, and paying off bills for individual subscribers, or understanding network utilization, latency, and error rates for wholesale and business customers, Avaamo’s Telco customers are using conversational AI to provide a wide range of account services through personalized conversational AI interfaces embedded in their websites and custom mobile apps.
Field Service Management
As Telcos embark on an ambitious agenda of 5G Network upgrades, asset rationalization, and process digitization, there’s a constant need to retrain and improve employee productivity, especially in customer facing roles. Avaamo’s conversation AI helps Telcos streamline field service management including scheduling technicians, context aware recommendation while trouble shooting onsite, easy answers to operating protocols and more.
According to Forrester’s CX Index scoring system, communications service providers that increase CX score by one point generate an additional $3.39 in per-customer incremental revenue.
Learn more about how Avaamo is helping to innovate telecommunications
Improving your CX, one conversation at a time