Avaamo’s conversational AI platform is streamlining banking for millions of customers by instantly addressing their queries and facilitating transactions. The platform’s advanced natural language processing capabilities, banking specific AI models, and ability to integrate easily with the company’s core banking knowledge bases ensures that the virtual agent responds to queries intelligently and quickly. Avaamo helps customers check their loan eligibility, apply for loans, check their balance, locate ATMs and more – all on the channel of their preference, ensuring higher customer engagement and lowered contact center costs.
Avaamo’s conversational AI platform provides retail banking customers with instant, accurate responses to their queries, which in turn, means that the quality of queries that are transferred to live agents are actually worth their time. Avaamo is helping banks with call deflection and increasing live agent experience at the same time.
When the average new bank trainee is flummoxed by legacy green-screen banking terminals, Avaamo’s conversational AI quickly trains him on how to use that legacy app and provide prompt service to his customers. Similarly, Avaamo is helping investment advisors and financial planners sift through tons of regulatory forms and onboard their customers with the right documents.