Delivering better experiences with intelligent patient engagement

Avaamo combines its industry best Conversational AI technology with deep integrations into Epic creating a transformational patient experience while maximizing the value healthcare organizations receive from their EHR.

Industry Challenges

Avaamo’s AI-powered engagement technology solves pressing issues in patient engagement

150B

The total cost of missed healthcare appointments in the United States every year

88%

of appointments are still scheduled by phone

84%

of patients under 40 look to use advanced patient engagement technology from their providers

The Solution

An omni-channel conversational AI platform powering the modern digital front door.

Epic is the hub. To be able to quickly integrate is providing a more seamless experience for our patients and breaks down part of the monotony.

Ashley Macmillan
IS Project Manager
Saint Luke’s Health System

This partnership with Avaamo, and its integration into MyChart, has been a very important step in personalizing the experience for our patients.

Manny Rodriguez
Chief Marketing, Experience and Customer Officer
UCHealth

Patient engagement solutions

SERVE MORE PATIENTS WITH AVAAMO

Patient Engagement Solutions

Avaamo solutions enable Epic customers to modernize their digital front door.

Care Navigation

Navigating provider websites can be confusing for patients, That’s because legacy navigation tools continue to shoulder the responsibility of providing patients the many, often surprisingly difficult logistics that surround healthcare encounters. Avaamo’s solution allows providers to automatically reach and engage patients 24/7 through natural, intuitive voice and virtual assistants.

Finding a doctor/specialist
Locate an appropriate care facility
COVID-19 FAQ
Vaccination and scheduling
Identifying available procedures

Appointment Management

Free the patient from the tyranny of multiple calls, forms and repeated outbound calling and confirmation requests. The Avaamo omni-channel solution can automate this portion of the patient journey and protect valuable live agent time for more complex care management encounters.

Registering a new patient
Updating allergies and care history
Transferring records
Schedule or reschedule appointments
Virtual check-in

Virtual Patient Support

The Avaamo conversational AI platform can be plugged into existing chat, web, IVR, or smart home device infrastructure to provide interactive multilingual 24/7/365 assistance. This allows providers to enable patient self serve with the option to transfer to a live agent, including:

Account activation and password reset
Pre-registration
Epic password/PIN
Update insurance
Understand test results

Outbound Calling Programs

The Avaamo’s automated outreach campaign solution generates AI-based outbound calls to support open enrollment, Medicare outreach, or flu season signups. Avaamo C-IVR seamlessly integrates with EPIC EMR and call center telephony software, enabling providers to design an engaging call experience that reaches a higher volume of patients in a more direct and meaningful way.

Covid vaccine appointment outreach reset
Care campaigns
Appointment reminders
Updated Medical Record, Patient information

Want to modernize your digital front door with conversational AI? Let’s talk.

VOICE DEMO

Appointment Scheduling Solutions

See how Avaamo’s Conversational IVR understands caller intent and can provide immediate, personalized assistance and reduce call wait times.

HOW IT WORKS

Enhancing the omni-channel experience with deep integrations into Epic

Avaamo available on Epic Connection Hub

Maximize the value your organization receives from your EHR and improve the digital front door.

Avaamo Security for Healthcare

Avaamo combines enterprise-grade security features with rigorous compliance to healthcare industry standards to ensure patient and provider data is always protected.